Terms & Conditions

1) All prices are in GBP sterling and inclusive of VAT. You may pay by most major credit/debit cards. We are under no obligation to accept your order. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. We will inform you of any changes.

Postage Charges:
UK Mainland: £7 per order up to 15kg, plus £0.25 per KG thereafter
Isle of Wight: £5 surcharge on top of the above prices
Highlands and other UK Islands: Please call for a quote

2) Orders will not be dispatched until payment has been received. If your order is not in stock, we will order the goods for you after payment has cleared. Please note that all payments by cheque will be subject to a five day clearing period. We aim to deliver all items in stock to UK mainland addresses, normally within seven working days. If a product is not in stock please allow up to 30 days for delivery.

3) All orders made on the website indicate an invitation to treat. Orders will only become accepted offers once payment has been processed. You have a right to cancel your order for any reason within 7 days provided that your goods have not been dispatched.

4) Damaged or Faulty Goods. Claims for damaged or faulty goods must be made promptly by calling us on 07768 514134. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. Upon inspection we will replace the item or refund your card if we believe the goods are damaged or faulty. Return postage costs will be reimbursed if a receipt of postage is included.

5) Returning Goods. If you wish to return goods for any reason other than they are damaged or faulty, then you must call us on 07768 514134. We will exchange the item or refund your card (we are unable to refund carriage). Your return can be rejected if the condition of the returned goods is not to our satisfaction and in its original packaging. Please note that we are unable to exchange goods or give refunds after 7 days of receipt unless there is a fault with the product.

6) Whilst Swallow Fine Wines provides a safe online ordering system using SSL encryption, credit card orders placed through the web site are done so entirely at your own risk. We do not store your card details and all information supplied to us is used solely by Swallow Fine Wines to process your order. We never pass your details on to third parties. Payments by credit card are protected against fraud.

7) Images on the site are a guide only and may not necessarily reflect the exact make of a product. We try wherever possible to supply the correct image, but certain products of the same quality and price can sometimes be supplied by a range of manufacturers depending on stock availability.

8) Sales on this site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. By submitting an order you are indicating unequivocal acceptance of these terms and conditions.

9) These terms and conditions do not affect your legal or statutory rights.